Privacy Policy

General Information
SCHIRN KUNSTHALLE FRANKFURT am Main GmbH takes the protection of your personal data very seriously. The following information provides an overview of what happens to your personal data when you visit our website. Personal data includes all data that can be used to identify you, such as your name, address, email address, and user behavior. We collect, use, and store personal data exclusively for the purposes stated in this privacy policy and in accordance with legal requirements and other relevant data protection regulations.

The data controller within the meaning of Article 4(7) of the EU General Data Protection Regulation (hereinafter: GDPR) is SCHIRN KUNSTHALLE FRANKFURT am Main GmbH, Römerberg, 60311 Frankfurt am Main. Director: Dr. Sebastian Baden (see also imprint).

You can reach our data protection officer at datenschutz@schirn.de or at our postal address with the addition “Attn: Data Protection Officer.”

Rights of Data Subjects
At the contact address provided, you can exercise the following rights at any time:

• Information about your data stored with us and its processing
• Correction of incorrect personal data
• Deletion of your stored data
• Restriction of data processing, if we are not allowed to delete your data due to legal obligations
• Objection to the processing of your data
• Data portability, if you have consented to data processing or have entered into a contract with us.

If you have given us consent, you can revoke it at any time with future effect.

Collection of Personal Data on Our Website
We process your personal data only for the purposes stated in this privacy
policy. Your personal data will not be transferred to third parties for
purposes other than those mentioned. We only share your personal data if:

• You have given explicit consent,
• Processing is necessary for contract execution,
• Processing is required to fulfill a legal obligation,
• Processing is necessary to protect legitimate interests and there is no reason to assume that you have an overriding interest in the non-disclosure of your data.

The provider of these pages automatically collects and stores information in so-called “server log files,” which your browser automatically transmits to us. These include:

• Visited website
• Time of access
• Amount of data sent in bytes
• Source/reference from which you accessed the page
• Browser used
• Operating system used
• IP address used

These data will not be combined with other data sources. The basis for data processing is Article 6(1)(b) GDPR, which allows data processing for contract fulfillment or pre-contractual measures.

This website uses cookies that are either transmitted to the user’s browser from our server or from third-party servers. Cookies are small files stored on your device. Your browser accesses these files to improve usability and security. If you do not want cookies to be stored for reach measurement, you can disable them here. Common browsers offer settings to reject cookies. Note: Disabling cookies may limit your access to some website features.

Data Deletion
We follow the principles of data minimization and avoidance. We store your
personal data only as long as necessary to achieve the purposes mentioned here or as required by law. After the purpose ceases to exist or legal retention periods expire, the relevant data is routinely blocked or deleted in accordance with legal regulations.

Encryption
For security reasons and to protect the transmission of confidential content
(such as orders or inquiries), we use SSL or TLS encryption. When SSL or TLS encryption is activated, transmitted data cannot be read by third parties. You can recognize an encrypted connection by the lock symbol in your browser and the change from “http://” to “https://” in the address bar.

Ticketing Provider
For online ticket bookings, we use the booking system of Beckerbillett GmbH,
Fangdieckstraße 61, 22547 Hamburg. By booking on our website, you consent to the storage and processing of your personal data by Beckerbillett. You can read Beckerbillett’s privacy policy here: https://www.beckerbillett.de/de/Datenschutz.html

Newsletter
With your explicit consent, we send newsletters and similar information via email. To do this, we need an email address. We use the service provider Mailchimp for newsletter distribution. Your data is processed based on your consent (Art. 6(1)(a) GDPR). You can withdraw your consent to the storage of your data, email address, and its use for sending the newsletter at any time. For example, you can do this via the “unsubscribe” link in the newsletter. The legality of data processing carried out before the withdrawal remains unaffected. The data you provided for the purpose of receiving the newsletter will be stored until you unsubscribe and will be deleted after you cancel your subscription. Data stored by us for other purposes (e.g., email addresses for the press section) remain unaffected.

Analytics Tools:

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies,” which are text files stored on your computer that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will be shortened by Google within member states of the European Union or other contracting states of the Agreement on the European Economic Area before transmission. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide other services related to website and internet usage to the website operator.

The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

You can prevent Google from collecting and processing the data generated by the cookie related to your website use (including your IP address) by downloading and installing the browser plugin available at http://tools.google.com/dlpage/gaoptout?hl=de. For more information on terms of use and data protection, please visit http://www.google.com/analytics/terms/de.html or http://www.google.com/intl/de/analytics/privacyoverview.html.

Google Conversion Tracking
Our website uses Google Ads, an online advertising program by Google LLC, including conversion tracking. A cookie is set when you click on a Google advertisement. These cookies expire after 30 days and are not used for personal identification. They help us determine which ads and keywords are effective for us. We use conversion tracking tools to measure the efficiency of our marketing campaigns. Data collected includes, for example, page views, clicks, or other interactions. For more information on data protection, please visit: https://policies.google.com/privacy?hl=de

Google Tag Manager
We use Google Tag Manager to manage website tags. This tool does not store personal data itself but may trigger tags that collect data.

Hotjar
We use Hotjar to better understand the needs of our users and to optimize the offerings and experience on this website. With Hotjar’s technology, we gain a better understanding of our users’ experiences (e.g., how much time users spend on certain pages, which links they click, what they like and dislike, etc.), which helps us align our offerings with user feedback. Hotjar uses cookies and other technologies to collect data about user behavior and their devices, including the device’s IP address (which is only recorded and stored in an anonymized form while using our website), screen size, device type (unique device identifiers), information about the browser used, location (country only), and preferred language for displaying our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually prohibited from selling the data collected on our behalf. For more information, please refer to the “About Hotjar” section on Hotjar’s help page.

Additional Analytics Tools
Our website uses features of analytics tools such as Google Tag Manager, Google AdWords User Lists, Ads Conversion Tracker, and Google Data Studio, provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

These analytics tools use so-called “cookies,” which enable an analysis of your website usage. The information generated by these cookies about your use of this website is usually transmitted to and stored on a Google server in the USA.

The storage of cookies from these analytics tools is based on Article 6 (1) (f) of the GDPR. On behalf of the website operator, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide other services related to website and internet usage for the website operator.

Social Media Plugins
Our website uses social media plugins from various providers. These plugins allow content to be shared or displayed directly via social networks. When you visit a page on our website that contains such a plugin, a connection to the servers of the respective provider may be established. In the process, data such as your IP address, information about the browser you are using, your operating system, and possibly other technical information are collected. If you are logged into your respective social media account while visiting our website, the provider may directly associate this information with your profile. To prevent the provider from linking your browsing behavior to your account, you should log out of your social media account before visiting our website.

We integrate social plugins from the following platforms:

Facebook
This website uses social plugins from the social network Facebook (“Facebook”). Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. Detailed information about the functions of individual plugins and their appearance can be found on the following website: https://developers.facebook.com/docs/plugins/. Regarding the purpose and scope of data collection, as well as the processing and use of data by Facebook, please refer to Facebook’s privacy policy: https://www.facebook.com/about/privacy/.

Instagram
This website includes functions of the Instagram service. These functions are provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking the Instagram button. This allows Instagram to associate your visit to our website with your user account.
We would like to point out that, as the provider of this website, we have no knowledge of the content of the transmitted data or how Instagram uses them. For more information, please refer to Instagram’s privacy policy: http://instagram.com/about/legal/privacy/.

TikTok
Our website uses functions from TikTok, provided by TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland. By using TikTok, data may be transmitted to TikTok servers. For more information, please refer to TikTok’s privacy policy: https://www.tiktok.com/legal/page/eea/privacy-policy/en.

YouTube
To integrate and display video content, our website uses videos from the YouTube platform, provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). The use of YouTube is in the interest of providing an appealing presentation of our online offerings. This constitutes a legitimate interest pursuant to Art. 6(1)(f) GDPR. For details on how user data is handled, please refer to YouTube’s privacy policy: https://policies.google.com/privacy, Opt-Out: https://adssettings.google.com/authenticated.

Vimeo
To integrate and display video content, our website uses videos from the Vimeo platform, provided by Vimeo Inc. (Attention: Legal Department, 555 West 18th Street, New York, New York 10011, USA). The use of Vimeo is in the interest of presenting our online offerings in an appealing way. This constitutes a legitimate interest pursuant to Art. 6(1)(f) GDPR. For details on how user data is handled, please refer to Vimeo’s privacy policy: https://vimeo.com/privacy.

Spotify
To integrate and display audio content, our website uses the Spotify platform, provided by Spotify AB (Regeringsgatan 19, SE-111 53 Stockholm, Sweden). The use of Spotify is in the interest of presenting our online offerings in an appealing way. This constitutes a legitimate interest pursuant to Art. 6(1)(f) GDPR. For details on how user data is handled, please refer to Spotify’s privacy policy: https://www.spotify.com/de/legal/privacy-policy/.

SoundCloud
Our website uses plugins from the online music service SoundCloud, provided by SoundCloud Global Limited & Co. KG (Rheinsberger Str. 76/77, 10115 Berlin). The use of SoundCloud is in the interest of presenting our online offerings in an appealing way. This constitutes a legitimate interest pursuant to Art. 6(1)(f) GDPR. For more information on how user data is handled, please refer to SoundCloud’s privacy policy: https://soundcloud.com/pages/privacy.

Google Maps
This website uses the Google Maps service via an API, provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. In order to use the features of Google Maps, it is necessary to store your IP address. This information is usually transferred to and stored on a Google server in the USA. The use of Google Maps is for the purpose of providing an appealing presentation of our online offerings and ensuring the easy location of places specified on our website. This constitutes a legitimate interest within the meaning of Art. 6(1) lit. f GDPR. For more information on how user data is handled, please refer to Google’s privacy policy: https://policies.google.com/privacy?hl=de.

Changes to Our Privacy Policy
We reserve the right to amend this privacy policy to ensure it always complies with the current legal requirements or to reflect changes in our services, such as the introduction of new services. The updated privacy policy will apply to your next visit.

Frankfurt am Main, February 2025